This is of course my personal opinion and is based on my personal experiences...:-) As you may have read in an earlier post, I got a crappy new NEC e606 from 3   which I sent back after a few hours... Well, I recieved nothing more from 3 until the day after it was disconnected when I got a lovely envelope to send back the phone they'd just disconnected (and confirmed they had disconnected!). So now, today I have recieved a letter informing me that a direct debit had been set up...and another one from my bank telling me that a direct debit for £43.05 from H3G had failed (billing account which is always empty at this time of the month...)...so they were charging me £30 to cover administration costs...trying to get feedback from 3 now (but they say my account doesn't currently exist and they can't give me any information!). So in summary, my crappy NEC e606 which I had for a total of 9 hours is going to end up costing me at least £30 (not the banks' fault...) and up to £73.05...this is a company I want to fail! Update later...